Frequently Asked Questions
Clear, straightforward answers about how Azwari (አዝዋሪ) connects merchants and sales agents.
What is Azwari (አዝዋሪ)?
Azwari (አዝዋሪ) is an Ethiopian commission-based sales marketplace connecting verified merchants with independent freelance sales agents. Merchants list products with set commissions, and agents sell those products via messaging, social channels, or in person without needing their own capital or inventory.
How do sales agents earn commissions?
Agents register for free, browse verified supplier products, and share their unique product links with buyers. When a sale completes and delivery is confirmed, the agent receives their agreed commission (fixed ETB amount or percentage) directly into their balance, withdrawable via Telebirr or bank transfer.
How does the 15-minute stock confirmation work?
To prevent customers from paying for items that may have sold to walk-in retail shoppers, Azwari never requests payment upfront. When an agent places an order, the merchant is prompted to physically check store shelves within a 15-minute window. Only when the merchant confirms stock availability is the customer sent payment details.
How does payment work for customers?
Customers pay the merchant directly (via Telebirr, CBE transfer, or delivery terms agreed with the merchant). Azwari does not hold customer funds. Once delivery is completed and confirmed, the merchant settles the agent’s earned commission.
Is it free to join Azwari as a merchant or sales agent?
Yes, registration is free for both merchants and sales agents. Merchants only pay the agreed commission when a product is actually sold and delivered. There are no monthly fees or listing charges.
Where does Azwari operate and fulfill deliveries?
Azwari serves merchants and sales agents operating throughout Addis Ababa (including Bole, Merkato, Kazanchis, Piassa, Saris, CMC, and Lebu) with direct courier delivery options.